Service Design Course
EXPERIENCE HAUS
Between March 2020 and June 2022 I created and delivered a range of different service design courses and curriculums for Experience Haus, a design and creative skills training provider based in London.
The main product developed was a part-time course in both online and offline (in-person) formats, designed for small classes of eight students to attend two evening sessions per week for twelve weeks, with real-world projects and homeworks given on the side.
As part of this process, I created all of the materials (syllabus, slides, workshop templates, homeworks, readings, marketing communications etc) needed to put on the courses, and taught the first four cohorts of students.
The course content included topics such as:
Design Thinking
Introduction to Service Design
Systems Thinking & Meaningful Order
Analysing a Brief
Starting Discovery
Client Interviews & Workshops
Research Design & Planning
Secondary Research
Primary Research: Quantitative & Qualitative Methods
Personas
Jobs to be Done
Lightweight Scenarios
Empathy Maps
Journey & Experience Maps
Opportunity Prioritisation
Problem Statements
Ideation, Sketching & Storyboarding
Service Prototyping
Informal Testing
Formal Purpose-Built Tests
Service Blueprinting
Implementation
Course Retro, Wash-Up & Career Advice
EXPERIENCE DESIGN | SERVICE DESIGN
Company: Experience Haus | Work: Live Project
